Commitment to Quality Service and Complaints Handling
At Youthsafe we are committed to quality service and continual improvement. We are constantly looking for ways to do things better and to provide more valued service to our key consumers.
For us, consumers are a vital source of information on how we can improve – we have developed processes to facilitate consumer feedback and to increase our responsiveness to this feedback.
If you’ve got an idea on how we can enhance our services, send us an email. We’d love to hear from you.
Similarly, if something has gone wrong and you’d like to make a complaint, please make sure you let us know. We’ll listen to your feedback and do our best to rectify the problem. To help you with your complaint, we have compiled the following complaints handling procedures. This document outlines what to do to lodge a complaint, as well as what you can expect from us.
